Describe processes
A workflow perspective makes the steps and handovers in an operation open to discussion.
Expert topic · Processes
Model, automate and manage workflows.
Workflow automation becomes relevant when rules, handovers or recurring steps require repeated coordination in day-to-day work. FORCE makes the real operation visible, models its tasks and exceptions and automates suitable steps based on the data they require.
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01 · Process
Understand operations
Goals, processes and the system landscape provide the starting point for the review.
02 · Workflow
Model the steps
The operation is described as a workflow so that its handovers and tasks can be put into context.
03 · Management
Automate processes
Automation and management follow the tailored design of the particular operation.
Process perspective
Automation starts with the real operation.
A workflow is more than a technical connection. It describes how tasks, information and handovers work together in an operation.
To keep automation tailored, goals, processes and the system landscape are understood first. The concrete design then follows the particular operation.
Delivery logic
From a process picture to manageable design.
This page puts workflow automation into context as the connection between process understanding, modelling and management.
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01
Analyse the operation
Goals, process steps and the involved system landscape are considered in a structured way.
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02
Design the workflow
The target state and solution approach describe how the operation should be organised functionally.
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03
Manage automation
Implementation connects modelling, automation and management in a solution aligned with the operation.
Operational context
Consider operations and data flows together.
Automate tasks
Automation follows the tasks that work together within a concrete workflow.
Put management into context
Workflow management connects its model with ongoing operations.
In focus
Questions about workflow automation.
This page describes a process approach. It does not promise automation of particular individual steps or specific outcomes.
- Which goals and process steps shape the operation?
- Where do tasks, data and handovers meet?
- How can the operation be described as a workflow?
- What is the role of modelling, automation and management?
Frequently asked questions
Put workflow automation into context.
The answers explain the visible service terms without anticipating specific systems or outcomes.
What does modelling workflows mean?
Modelling workflows means describing process steps, tasks and handovers so that the operation can be considered as a connected working model.
How does workflow automation relate to data integration?
Workflows use information from the system landscape. Data integration and information preparation therefore provide an important basis for reliable handovers within an operation.
What does aligned with your operation mean?
The design follows goals, processes and the system landscape. It is not treated as a general standard pattern independent of the particular operation.
What is the role of management?
Management concerns guiding and developing the modelled and automated operation in its operational context.
When does workflow automation become relevant?
It becomes relevant when rules, handovers or recurring steps require repeated coordination, or when process status is tracked separately. Not every manual step needs automation; the relevant tasks are those that repeatedly interrupt the operation or consume unnecessary attention.
Next step
Let us put your operations into context as workflows.
An initial conversation can consider goals, process steps, handovers and the role of the system landscape together.